Shipping Policy
Every Flame Society Co. candle is hand-poured and packed by hand, so your order is obsessively cared for from start to finish.
Processing time
Orders are packed and shipped within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email with tracking as soon as your package is on its way.
Where we ship
We currently ship within the United States only.
Shipping rates
|
Order total
|
Standard
|
Express
|
|
Big + Bougie XL 150oz
|
$15
|
Market Rate
|
|
Under $70
|
$8
|
$15
|
|
$70 and over
|
Free
|
$15
|
Free standard shipping applies automatically at checkout once your order total reaches $70, before tax.
Delivery time
Standard delivery typically arrives 3–7 business days after your order ships. Express typically arrives 2–3 business days after shipping. These are estimates from the carrier, not guarantees — weather, holidays, and carrier backups can add time.
*We do not ship candles during the summer on Fridays or Saturdays due to the weekend and the heat. Heat compromises the wax and fragrance blend, weakens glass (with extreme temps) which result in broken packages.
Tracking
Tracking is emailed to you the moment your label is created. It can take up to 24 hours for the carrier to scan the package and for tracking to start updating. If it hasn't moved after two business days, email us at hello@flamesocietyco.com and we'll look into it.
Damaged or lost packages
Candles are glass, and occasionally a package takes a hit. If your order arrives damaged, email hello@flamesocietyco.com within 7 calendar days of delivery with photos of the candle and the packaging, and we'll make it right. If a package appears lost in transit, contact us and we'll review the tracking and work with the carrier. See our Return, Replacement & Refund Policy for full details.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it's with the carrier, and we can't cover the cost of an order shipped to an address entered incorrectly. If you catch a mistake right after ordering, email us immediately — if we haven't printed the label yet, we can usually fix it.
Wholesale + Private Label Orders:
Shipping costs depend on the size and quantity of the order - and in most cases, order sizes warrant free shipping. It is reviewed on an order basis; prior to placing your order, you will have full sign-off on the agreed logistics.
Questions
Email hello@flamesocietyco.com and we'll get back to you, usually same day!
