Shipping policy

Shipping Policy

Every Flame Society Co. candle is hand-poured and packed by hand, so your order is obsessively cared for from start to finish.  

Processing time

Orders are packed and shipped within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email with tracking as soon as your package is on its way.

Where we ship

We ship across the United States and to most countries worldwide. The Big + Bougie XL 150oz ships within the U.S. only — at 15 lb of glass and wax it isn't built for an international journey. Wholesale buyers outside the U.S., email us for a freight quote.

Shipping rates — United States

 

Free standard shipping applies automatically at checkout once your order total reaches $50, before tax.

Shipping rates — International

International rates are based on total package weight. A single candle — or two 8oz candles — falls in the first tier (an 8oz ships at about 2 lb, a 12oz at about 3.2 lb). All international shipments are tracked.

All prices are in USD; if you shop in your local currency, checkout converts them for you. Orders over 40 lb: email us for a quote.

 

Delivery time

Estimated delivery after your order ships:

• United States — Standard 3–7 business days · Express 2–3 business days
• Canada — Standard 7–14 business days · Express 3–6 business days
• Rest of world — Standard 10–21 business days · Express 4–8 business days

These are carrier estimates, not guarantees — weather, holidays, customs inspections, and carrier backups can add time, especially for international parcels.

*We do not ship candles during the summer on Fridays or Saturdays due to the weekend and the heat. Heat compromises the wax and fragrance blend, weakens glass (with extreme temps) which result in broken packages. 

Customs, duties + import taxes (international orders)

International orders ship DDU (delivered duties unpaid). Any customs duties, import taxes (VAT/GST), or brokerage fees charged by your country are not included in our prices or shipping rates and are the recipient's responsibility — your carrier or post office may collect them before or at delivery. Fees vary by country; your local customs office can tell you what to expect.

If an international package is refused, unclaimed, or returned because duties weren't paid, we'll refund the order once it's back with us, minus the original shipping cost and any return charges. Packages held or delayed by customs are outside our control, but we'll always help you track them down.

Tracking

Tracking is emailed to you the moment your label is created. It can take up to 24 hours for the carrier to scan the package and for tracking to start updating. If it hasn't moved after two business days, email us at hello@flamesocietyco.com and we'll look into it.

Damaged or lost packages

Candles are glass, and occasionally a package takes a hit. If your order arrives damaged, email hello@flamesocietyco.com within 7 calendar days of delivery with photos of the candle and the packaging, and we'll make it right. If a package appears lost in transit, contact us and we'll review the tracking and work with the carrier. See our Return, Replacement & Refund Policy for full details.

Incorrect addresses

Please double-check your shipping address at checkout. We're not able to reroute a package once it's with the carrier, and we can't cover the cost of an order shipped to an address entered incorrectly. If you catch a mistake right after ordering, email us immediately — if we haven't printed the label yet, we can usually fix it.

Wholesale + Private Label Orders:

Shipping costs depend on the size and quantity of the order - and in most cases, order sizes warrant free shipping. It is reviewed on an order basis; prior to placing your order, you will have full sign-off on the agreed logistics.

Questions

Email hello@flamesocietyco.com and we'll get back to you, usually same day!