Refund policy

Return, Replacement & Refund Policy

We want you to love your Flame Society Co. purchase. If your candle does not meet your expectations—whether the scent simply isn't for you or your package arrives damaged—we will gladly offer a replacement or refund. We got you!

Please contact us at hello@flamesocietyco.com within 7 calendar days of delivery and include your order number and the reason for your request. For damaged items, please also include photos of the candle and its packaging so we can address the issue quickly with the carrier as well. If you want a replacement, include the details in the email as well. 

Returns and refunds

If you choose a refund, we will provide a prepaid return shipping label. The candle must be packaged securely and returned using the provided label. Your refund will be issued to the original payment method after we receive the returned item.

Replacements

If you prefer a replacement, we will work with you to select a new candle and arrange shipment. Depending on the circumstances, we may request that the original candle be returned using a prepaid shipping label.

Lost packages

If your package appears to be lost in transit, please contact us so we can review the tracking information and work with the carrier. Once the package is confirmed lost, we will offer either a replacement or refund.

To begin a request, email hello@flamesocietyco.com with your name, order number, and a brief description of the issue.

Lastly - as a busy mom I know things always come up. If your request happens to fall outside this window or you forgot to let me know about a candle that wasn't burning well - I still want to hear from you to make it right.