Questions? Candle cravings? A scent you wish existed? We’re all ears. Whether you’re looking for a custom size, have feedback to share, need help choosing the perfect scent, or just want to say hi — we’re here for it.
We want you to love your Flame Society Co. purchase. If your candle does not meet your expectations—whether the scent simply isn’t for you or your package arrives damaged—we will gladly offer a replacement or refund.
Please contact us at hello@flamesocietyco.com within 7 calendar days of delivery and include your order number and the reason for your request. For damaged items, please also include photos of the candle and its packaging so we can address the issue quickly.
If you choose a refund, we will provide a prepaid return shipping label. The candle must be packaged securely and returned using the provided label. Your refund will be issued to the original payment method after we receive the returned item.
If you prefer a replacement, we will work with you to select a new candle and arrange shipment. Depending on the circumstances, we may request that the original candle be returned using a prepaid shipping label.
If your package appears to be lost in transit, please contact us so we can review the tracking information and work with the carrier. Once the package is confirmed lost, we will offer either a replacement or refund.
Email hello@flamesocietyco.com with your name, order number, and a brief description of the issue.
